Winter Season - Reservations

Start Date: 6 November, 2023

Job Description

  • Answering email and phone enquiries from Guest and Agents.
  • Processing transfer booking requests in the management system and check bookings for accuracy.
  • Following up with Guests when booking information is incomplete or inaccurate.
  • Liaising with the Duty Fleet Manager to ensure operations run smoothly, especially for last-minute booking requests.
  • Completing the daily checklist to ensure all daily tasks are accurately covered.
  • Liaising with the Airport Ground Staff for services any on the day issues.
  • Assisting with any local taxi booking requests when required.
  • Other duties as required for smooth bus and taxi operations.


  • Previous hospitality or customer service experience.
  • Excellent communication skills especially telephone skills.
  • Professional attitude.
  • Computer skills - Microsoft Office and Google Suite (essential), experience using reservations software a bonus.
  • Experience working in a fast-paced environment and ability to find solutions under pressure.
  • Fluent English (Japanese desirable) or Fluent Japanese with business English skills.

Job Particulars

Pay Rate

  • ¥1,400 - ¥1,500 per hour
  • 25% overtime allowance for hours worked above prescribed working hours for the month.
  • 25% late night allowance for work between 10pm and 5am.

Employment Period

  • 6 Nov, 2023 - 31 Mar OR 7 Apr, 2024
  • Fully paid training at the start of the season.


  • Generally 5 days per week, around 40 hours per week.
  • Hours will vary through the season depending on business levels with less hours at the start and end of the season (more riding time!) and occasional overtime during peak periods.

Job Benefits

Lift Passes

  • Your own Free Grand Hirafu season pass with an option of upgrading to All Mountain at an additional cost.
  • If you do not need a pass, you will be offered a bonus payment of ¥20,000.

Subsidised Accommodation and Staff Shuttle

  • Subsidised staff accommodation available in Kutchan starting from ¥5,000 per month quad share, ¥15,000 twin share (or double for couples) with all utilities and WiFi included.

Free Ski & Snowboard Lessons

  • Great for first-timers and beginners - free ski/snowboard group lessons with GoSnow (dependent on availability.)

Discounts on HTM's services

  • Discounts on stays, restaurants, rentals, massages and more with HTM operated businesses.

Future opportunities in Niseko with the company

  • For the best performing seasonal staff, we will want you back and can potentially sponsor a working visa for future seasons (provided you meet the sponsorship criteria). Full-time career options are also available.

Interested in working with SkyExpress for your winter season in Niseko? Submit your application now using the form below:

Fill out my online form.